Free Shipping on All Orders Shipping within 24 hours

FAQ

General Info: 

Where is iSparkle Princess located?

iSparkle Princess is located in Dublin, Ohio. 

How can I contact you? 

You can reach out to iSparkle Princess with thoughts, ideas, and concerns at customerservice@isparkleprincess.com

What are your return policies? 

You can view our complete return policies here

What are your shipping policies? 

You can view our complete shipping policies here


Product Info: 

What apparel sizes do you offer?

We currently offer apparel in girls’ sizes 4T, 5T, Small (6/7) and Medium (7/8) 


Where are your products manufactured?

Our products are ethically manufactured in the United States and abroad. 


Something is wrong with a product I ordered, what do I do? 

If something is wrong, please don’t hesitate to reach out to us at customerservice@isparkleprincess.com

What does it mean if a product is listed as pre-ordered? 

If a product is listed as pre-order, it means it will be available soon. Currently, all of our pre-order products have a guaranteed delivery by Christmas 2019. 


What happens when I pre-order a product? How will I know when it’s ready? 

When you place an order for a pre-order product, we’ll send you an order confirmation. Periodically, we’ll reach out to let you know when your order will be ready. If you have any questions or concerns please reach out to us at customerservice@isparkleprincess.com


I ordered a book set and a Dream Box? The book set is available, and the Dream Box is on pre-order. Will they arrive together or separate?

More than likely, your book order and Dream Box will ship separately. When your order is ready to ship, we’ll reach out to you with a shipping confirmation. We’ll continually update you with information regarding when you can expect all of the components of your order. 


What kind of safety testing has been done on the products?

All iSparkle products have been inspected and safety tested by SGS, the world's leading inspection, verification, testing and certification company.

 

Is the Dreambox the same thing as the "glitter box" referenced on your Home Page?
No. The glitter box is our reusable keepsake box that all of your Princess's Dreambox items are packaged and delivered in. Check out our glitter box video below!

 



Shipping:

How long will a package take to arrive?

All orders are shipped the same or next business day if the order is placed by 4:00 pm ET. Orders placed over the weekend will be shipped out the following Monday. Please note that our warehouse does not ship orders on Saturday, Sunday or holidays. All UPS packages will arrive Monday - Friday only. We ship out all our packages from Columbus, Ohio.

Shipping time is determined by your proximity to our distribution center in Columbus, Ohio. 

What shipping carriers do you use? 

We use all major carriers.

Can I edit or cancel my order after it’s been placed?

You can edit or cancel your order after it’s been placed. Please contact us at customerservice@isparkleapparel.com


Promotions/Checkout: 

I have a discount code. How do I use it? 

You can enter your discount code on the checkout page in the section labeled, ‘Discount Code.’ 

My promotional code isn’t working. What can I do? 

If you have any issues with your promotional code, please reach out to us at customerservice@isparkleapparel.com

I’m having trouble checking out. How can I get help? 

We’re happy to help. Please reach out to us at customerservice@isparkleapparel.com

How will I know if you received the order I placed online? 

Once your order has been placed, you will receive an order confirmation email with all of your order details. 

x